OUR POLICIES

Cancellation Policy

We require 24 hours notice when cancelling your appointment. This is to allow sufficient time for us to be able to fill your appointment space.

If you fail to attend your appointment, or give us less than 24 hours notice you will be charged 50% of your appointment total.

If we are able to fill your appointment, but have taken the cancellation fee, we will credit it to your account and it will be deducted from your next appointment.

Deposit

Due to an increase in no shows and late cancellations causing detriment to the business, all appointments are now subject to a 25%-50% deposit. This deposit is redeemable against your next visit, so the price you pay will be the service cost, minus your deposit amount.

This is fully refundable if you cancel outside of our cancellation limit.

Arrival

Please ensure that you to your appointment on time. If you are receiving a lash treatment please ensure your lashes are clean and free of makeup, dirt, oils and creams. If you are having a spray tan, please ensure you have dark loose clothing.

Failure to turn up prepared for your appointment may result in us being unable to proceed with your treatment.

Lateness

Please turn up to your appointment on time. The appointment lengths have been set to ensure our clients receive high quality and safe services. If you turn up 10 or more minutes late to your appointment we will be unable to proceed with your treatment. This is to ensure your safety and makes sure that our next clients treatments run to time. If you turn up late to your appointment and we're unable to proceed you will be required to pay a 50% fee. 

If we do proceed with your appointment, we may not be able to complete it to the fullest extent.

Etiquette

We pride ourselves on having a fun and relaxed environment. Please remember clients receiving treatments will wish to relax, so inappropriate behaviour will not be accepted.

Bad manners and treating our staff and clients disrespectfully will not be tolerated in any circumstance. Our staff work very hard to provide the best service possible. Therefore if you're unhappy about a situation we ask you calmly speak to a manager where possible and away from other clients.

We strive to create a safe space for all clients and staff so this policy will be strictly adhered to. Be kind. Always

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